PW99 Privacy Policy

1 Introduction

PW99 is an online gaming platform operated for players in the Philippines. We take the privacy of our players seriously and are committed to handling personal data responsibly and transparently.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, how it may be shared, and the security measures we have in place to protect it. It also explains the rights you have over your own data and how to exercise them.

If you have questions about anything in this policy, our support team is available around the clock and can be reached at [email protected] or via the live chat function on the platform.

2 Data We Collect

PW99 collects personal data through different points of interaction with the platform. The categories of data we collect include:

We collect data directly from you when you register, make a deposit or withdrawal, contact support, or interact with the platform. Some technical and usage data is collected automatically through standard platform logs and cookies.

3 How We Use Your Data

PW99 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect. The main purposes are:

• Account management: Creating and maintaining your player account, verifying your identity, and keeping your account details up to date.
• Transaction processing: Handling your deposits and withdrawals in Philippine Peso through supported local payment channels.
• Identity and age verification (KYC): Confirming that you meet the eligibility requirements, including the 21+ age requirement, before and during your use of the platform.
• Fraud prevention and security: Detecting and preventing fraud, money laundering, or any other activity that violates our Terms and Conditions or applicable law.
• Platform improvement: Analysing usage patterns and technical performance to improve the reliability and experience of the PW99 platform.
• Customer support: Responding to your queries, complaints, and requests in an accurate and timely manner.
• Marketing communications: Sending promotional content about PW99 offers and updates, but only if you have opted in to receive such communications.
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling and providing appropriate support tools.

Where we rely on your consent as the basis for processing – such as for marketing communications – you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

4 Sharing Your Data

PW99 does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: Your financial data is shared with the payment service providers who process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: During KYC checks, relevant identity data may be passed to authorised verification service providers who assist in confirming player eligibility.
• Game software providers: Usage data related to game sessions may be shared with the studios whose games you play, for the purpose of RNG auditing, dispute resolution, and game performance monitoring.
• Legal and regulatory requirements: We may disclose personal data when required to do so by applicable Philippine law or in response to a lawful order from a competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving PW99, player data may be transferred as part of that transaction. We will notify registered players of any such change in a timely manner.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection obligations. We do not authorise them to use your data for their own independent marketing purposes.

5 Cookies and Tracking Technologies

PW99 uses cookies and similar tracking technologies to support the operation of the platform and improve the player experience. Cookies are small text files stored on your device when you access a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting your ability to use the platform, and they do not store any personally identifiable information beyond what is necessary for your session.
• Analytics cookies: Used to collect aggregated data about how players navigate and use the platform. This helps us identify areas for improvement.
• Preference cookies: Used to remember settings you have selected, such as language preferences or display options.

You can manage cookie settings through your browser. Note that disabling essential cookies may affect the functionality of the platform. For more detail on managing browser cookies, refer to your browser's help documentation.

6 Data Security

PW99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL (Secure Sockets Layer) encryption on all data transmitted through the platform.
• OTP (one-time password) verification for account login and sensitive account actions.
• Access controls that limit which internal personnel can view player account data, based on role and necessity.
• Regular security assessments of platform infrastructure and third-party integrations.
• Secure storage of financial data in accordance with payment industry standards.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

7 Data Retention

PW99 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. In practice, this means:

• Account data is retained for the duration of your active account and for a reasonable period after account closure, as required for legal, audit, or dispute resolution purposes.
• Transaction records are kept in accordance with financial record-keeping requirements under Philippine regulations.
• Communications records such as support chat logs are retained for a limited period to assist with ongoing or future support queries.
• Data collected for KYC purposes is retained as long as required under applicable anti-money laundering and identity verification obligations.

When personal data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked back to you.

8 Your Rights Over Your Data

As a player on PW99, you have certain rights in relation to your personal data. These include:

• Right to access: You can request a copy of the personal data PW99 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. You can also update basic account details directly through your account settings.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained for legal or regulatory reasons even after such a request.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations, such as while a complaint is being investigated.
• Right to withdraw consent: Where processing is based on your consent – for example, for marketing emails – you can withdraw that consent at any time.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request." We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.

9 Minors

PW99 is strictly an adults-only platform. Players must be at least 21 years of age to register and use any part of the platform. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that an account has been created by or on behalf of a minor, the account will be suspended immediately and any personal data associated with it will be deleted in accordance with this policy, subject to any legal obligations to retain records.

If you believe a minor has accessed or registered on the platform, please contact us immediately at [email protected].

10 Changes to This Policy

PW99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the "last updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered players by email or via an in-platform notification ahead of the changes taking effect.

We encourage you to review this policy periodically so you remain informed about how your data is being handled. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PW99 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, seven days a week.

You can reach us through the live chat on the platform or by email at [email protected]. For data rights requests, please use the subject line "Data Rights Request" and include your registered username to help us respond efficiently.

For general questions about the platform, payments, or account management, you may also find answers on the FAQ page.